Terms of Service — Decaf Co (United States Store)

Last updated: July 8, 2026

IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 18) THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, YOUR RIGHT TO A JURY TRIAL, AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. PLEASE READ SECTION 18 CAREFULLY. IT INCLUDES INSTRUCTIONS FOR OPTING OUT OF ARBITRATION WITHIN 30 DAYS.

1. Overview and Acceptance

This website, decafco.com, and any related pages, subdomains, and services (collectively, the "Site") are operated by Decaf Co LLC ("Decaf Co," "we," "us," or "our"). Throughout the Site, the terms "we," "us" and "our" refer to Decaf Co LLC.

By visiting the Site, creating an account, placing an order, enrolling in a subscription, joining our loyalty program, or otherwise using any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"), including all additional terms, conditions, and policies referenced here or available by hyperlink, including our Privacy Policy and our Returns and Refunds Policy. If you do not agree to all of these Terms, you may not access the Site or use the Services.

We may update, change, or replace any part of these Terms by posting updates to this page. Material changes will be noted by an updated "Last updated" date and, where required by law, additional notice. Your continued use of the Site or Services following the posting of changes constitutes acceptance of those changes. It is your responsibility to check this page periodically.

2. Eligibility

By using the Site, you represent that you are at least 18 years of age, or the age of majority in your state of residence, and that you have the legal capacity to enter into this agreement. The Services are intended for users located in the United States.

3. Products; Personal Use Only

All products sold through the Site are supplied for personal, non-commercial consumer use only. You agree not to resell, redistribute, or export any Decaf Co product, and not to purchase products for the purpose of resale. We reserve the right, in our sole discretion, to limit the quantities of any products offered, to limit or refuse sales to any person, household, geographic region, or jurisdiction, and to cancel orders that appear, in our judgment, to be placed by dealers, resellers, or distributors, or to circumvent quantity limits, including through multiple accounts or addresses.

Product availability, descriptions, and pricing may change at any time without notice. We may discontinue any product at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product or Service.

4. Orders and Acceptance

Your submission of an order constitutes an offer to purchase. Our receipt of your order, and any automated order confirmation email, does not constitute our acceptance of your order. We reserve the right to accept, refuse, or cancel any order, in whole or in part, at any time prior to dispatch, for any reason, including product availability, errors in product or pricing information, suspected fraud, or violation of these Terms. If we cancel an order after your payment has been processed, we will refund the amount charged.

You agree to provide current, complete, and accurate purchase and account information for all orders, and to promptly update your account information, including your email address, shipping address, payment card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

5. Pricing and Errors

We make every effort to display accurate pricing, product descriptions, and imagery. Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after an order has been submitted and after payment has been processed. Where an order is cancelled for a pricing or description error after payment, your payment will be refunded in full.

We cannot guarantee that your device's display of any color, packaging, or product imagery will be accurate, and product packaging may differ from imagery shown on the Site. If a product you receive is not as described on the Site, your sole and exclusive remedy is to contact us for a refund or replacement in accordance with our Returns and Refunds Policy.

6. Shipping and Delivery

Estimated dispatch and delivery timeframes are good-faith estimates only and are not guaranteed. Once an order is dispatched, delivery is performed by third-party carriers, and delays caused by carriers, weather, holidays, strikes, or other events outside our control are not grounds for refund or compensation, except as provided in our Returns and Refunds Policy. If your order has not been dispatched within 30 days of the order date, you may contact us to cancel the undispatched order for a full refund.

Packages confirmed by the carrier as delivered to the address you provided at checkout are considered delivered. You are responsible for the accuracy of the shipping address supplied at checkout.

7. Subscriptions

The Site offers optional subscription purchases that deliver products to you on a recurring schedule you select ("Subscription").

Authorization. By enrolling in a Subscription, you authorize us and our payment processors to charge your nominated payment method, on a recurring basis at the frequency you select, the then-current price of your Subscription products plus any applicable shipping charges and taxes, until you cancel. The price, frequency, and cancellation method are disclosed at the point of enrollment.

Advance notice. Before each recurring charge, we will send an advisory email to the address on your account notifying you of the upcoming order. You may skip, pause, reschedule, swap products in, or cancel your Subscription at any time before the charge is processed, through your account portal on the Site or by emailing hello@decafco.com.

Cancellation. You can cancel your Subscription at any time through your account portal, with effect for all future orders. Cancellation must occur before a scheduled charge is processed to prevent that order. Because Subscription orders are roasted, ground, and packed to order and dispatched quickly, once a charge has been processed, that order will ship as planned and is not eligible for a change-of-mind refund, as set out in our Returns and Refunds Policy. Cancelling a Subscription and requesting a refund are separate actions; a refund request alone does not cancel future billing.

Price changes. We may change Subscription pricing with advance notice to your account email. Price changes take effect on your next billing date after the notice period, and your continued Subscription after the effective date constitutes acceptance of the new price. If you do not agree, you may cancel before the change takes effect.

Payment failures. If a recurring payment fails, we may retry the charge and/or suspend the Subscription until payment is completed.

8. Loyalty Program

Decaf Co may offer a loyalty rewards program (the "Program") under which members earn points on qualifying purchases and other qualifying activities, at earn rates and tier levels described on the Site, which may be updated from time to time.

Points are promotional in nature. Points have no cash or monetary value, are not your property, cannot be redeemed for cash, and are not transferable, assignable, or available for sale, barter, or auction. Points may only be redeemed as described on the Site, and redemptions are treated as discount codes for the purposes of Section 9, including the one-discount-per-order rule.

Points are earned on the amount actually paid for qualifying products, excluding shipping, taxes, and amounts covered by discounts or redeemed points. If an order is refunded in whole or in part, including under our satisfaction guarantee, points earned on the refunded amount will be deducted, and any tier progress attributable to the refunded amount may be adjusted.

We reserve the right to modify, suspend, or terminate the Program, or any member's participation in it, at any time, including changing earn rates, tier structures, redemption values, and point expiration rules, with notice where required by law. We may revoke points, rewards, or membership where we determine, in our reasonable judgment, that points were earned through fraud, abuse, returns abuse, account manipulation, or violation of these Terms. Unredeemed points expire as described on the Site or upon termination of the Program or your membership. Participation in the Program and any disputes arising out of or relating to the Program are subject to the dispute resolution provisions in Section 18.

9. Promotions, Discounts, and Offers

From time to time, we may offer promotions, discount codes, founding customer offers, bundle pricing, or other special offers. Unless expressly stated otherwise in the terms of a specific offer: only one discount code or promotional offer may be applied per order and discounts cannot be combined or stacked, including with loyalty point redemptions; discounts have no cash value and cannot be redeemed for cash, exchanged, or applied to previous purchases; discounts apply to product prices only and not to shipping charges or taxes; and offers are valid only for purchases made directly through decafco.com, for the stated period, and while stocks last.

We reserve the right to modify, suspend, or cancel any promotion at any time, and to refuse or reverse the application of any discount where we determine it was obtained or used fraudulently, in violation of the offer terms, or in error. For the avoidance of doubt, and as set out in our Returns and Refunds Policy, our first-order satisfaction guarantee applies to discounted first orders.

10. Text Message (SMS) Terms

By signing up for text messages, you agree to receive recurring automated promotional and personalized marketing text messages (including, for example, cart reminders and offers) from Decaf Co at the cell number provided at sign-up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel at any time. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

11. Returns, Refunds, and Guarantee

All returns, refunds, exchanges, and our first-order satisfaction guarantee are governed by our Returns and Refunds Policy, which is incorporated into these Terms by reference. To the maximum extent permitted by law, the remedies described in the Returns and Refunds Policy are your sole and exclusive remedies with respect to product quality, taste, condition, description, and delivery issues.

12. User Content, Reviews, and Submissions

If you submit, post, upload, or otherwise send us reviews, ratings, photos, videos, comments, testimonials, suggestions, ideas, or other materials, whether at our request or otherwise (collectively, "Submissions"), you grant Decaf Co a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and create derivative works from your Submissions in any media, including in our marketing and advertising, together with the name, city, and likeness you submit with them, without compensation or further notice to you. We are under no obligation to maintain any Submission in confidence, to pay compensation for any Submission, or to respond to any Submission, and we may remove or edit Submissions at our discretion.

You represent that your Submissions are your own, are accurate, do not violate any third-party rights, and do not contain unlawful, defamatory, obscene, or otherwise objectionable material, and that you will not use a false email address or otherwise mislead us or third parties as to the origin of a Submission. You are solely responsible for your Submissions.

13. Intellectual Property and License to Use the Site

The Site and its entire contents, features, and functionality, including all text, graphics, logos, images, photographs, videos, product names, and the design, selection, and arrangement thereof, are owned by Decaf Co LLC or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws. "Decaf Co" and associated logos and brand assets are trademarks of Decaf Co LLC or its affiliates and may not be used without our prior written permission.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial shopping use only. You may not reproduce, duplicate, copy, sell, resell, scrape, harvest, frame, or otherwise exploit any portion of the Site or its content without our express written permission.

14. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you may not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any federal, state, or local regulation or law; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, or discriminate; (f) to submit false or misleading information, including fraudulent orders, fraudulent guarantee claims, or fraudulent chargebacks; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape, including for the training of machine learning or artificial intelligence systems; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site. We reserve the right to terminate your use of the Site and Services for violating any of the prohibited uses.

15. Third-Party Links and Tools

The Site may include content, tools, and links provided by third parties, including the Shopify platform that hosts the Site and third-party payment processors. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability for any third-party materials, websites, products, or services. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party. Payment card information provided at checkout is collected and processed by our third-party payment processors; we do not store full payment card numbers.

16. Disclaimer of Warranties

YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR OUR RETURNS AND REFUNDS POLICY, THE SITE, SERVICES, AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

17. Limitation of Liability; Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DECAF CO LLC, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF THE SITE, THE SERVICES, OR ANY PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR ANY PRODUCTS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Decaf Co LLC and our affiliates, officers, directors, employees, agents, contractors, suppliers, and licensors from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your Submissions.

18. Dispute Resolution: Informal Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

(a) Informal dispute resolution first. If you have any dispute, claim, or controversy with us arising out of or relating to these Terms, the Site, the Services, any product, the Program, or any Subscription (a "Dispute"), you and Decaf Co agree to first attempt in good faith to resolve the Dispute informally before initiating arbitration or any court proceeding. The party raising the Dispute must send a written notice to the other party ("Notice") that includes the sender's name, contact information, sufficient information to identify any transaction at issue, and a detailed description of the Dispute, the basis of the claims, and the relief sought. Notices to Decaf Co must be sent to hello@decafco.com with the subject line "Dispute Notice," or by mail to Decaf Co LLC, 1606 West Stassney Lane, Unit 2, Austin, TX 78745. Within 60 days of receipt of a complete Notice, either party may request an individualized telephone or video conference to attempt resolution, and both parties will personally participate (counsel may also participate). Completion of this informal process is a condition precedent to initiating arbitration or litigation, and any applicable statute of limitations will be tolled during the process.

(b) Binding individual arbitration. If a Dispute is not resolved within 60 days of receipt of a complete Notice, the Dispute shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, before a single arbitrator. This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitration shall be conducted in the county of your residence, in Travis County, Texas, or remotely by videoconference, as the AAA rules and the parties determine. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement, except that only a court of competent jurisdiction may decide the enforceability of the class action waiver in subsection (d). Judgment on the award may be entered in any court of competent jurisdiction.

(c) Exceptions. Either party may (i) bring an individual claim in small claims court if the claim qualifies, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of that party's intellectual property rights.

(d) Class action and jury trial waiver. YOU AND DECAF CO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION. ALL DISPUTES SHALL BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If a court of competent jurisdiction finds this class action waiver unenforceable as to a particular claim or request for relief, then that claim or request for relief, and only that claim or request for relief, shall be severed and brought in a court of competent jurisdiction, and all other claims shall be arbitrated.

(e) Coordinated filings. If 25 or more substantially similar Disputes are asserted against Decaf Co by the same or coordinated counsel or entities, the parties agree that the AAA shall administer them in staged proceedings, beginning with a set of up to 10 bellwether arbitrations, with the remaining filings tolled and deferred pending resolution of each stage, before further arbitrations proceed.

(f) 30-day right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing hello@decafco.com with the subject line "Arbitration Opt-Out" within 30 days of the date you first accept these Terms, stating your name, address, and account email, and that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provision of these Terms.

(g) Survival. This Section 18 survives termination of these Terms, your account, or the Services.

19. Governing Law and Venue

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions, except that the arbitration agreement in Section 18 is governed by the Federal Arbitration Act. Subject to Section 18, any judicial proceeding shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

20. Termination; Force Majeure; General Provisions

We may terminate or suspend your account, your Program membership, or your access to the Site and Services at any time, without notice, if in our sole judgment you fail to comply with any term of these Terms, without limiting our other remedies. Obligations and liabilities incurred prior to termination survive termination, including Sections 12, 13, 16, 17, 18, and 19.

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, severe weather, epidemics, labor disputes, carrier disruptions, government action, utility or internet failures, or supply shortages.

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions. Our failure to exercise or enforce any right or provision shall not constitute a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign these Terms without restriction. These Terms, together with the policies referenced in them, constitute the entire agreement between you and Decaf Co LLC with respect to the Site and Services and supersede any prior agreements. Headings are for convenience only. Nothing in these Terms limits any non-waivable rights you may have under the consumer protection laws of your state.

21. Contact

Questions about these Terms should be sent to us at:

Decaf Co LLC 1606 West Stassney Lane, Unit 2, Austin, TX 78745 hello@decafco.com